OpenAI first response
Draft an initial reply for new chat requests.
Planned for Phase 2AI suggested replies
Suggest agent replies from prior conversations.
Planned for Phase 2AI conversation summary
Summarise long threads for handover.
Planned for Phase 2AI intent classification
Detect sales, billing, or technical intent.
Planned for Phase 2AI priority detection
Score urgency from message content.
Planned for Phase 2AI knowledge retrieval
Answer using the Geocommerce knowledge base.
Planned for Phase 2AI human handoff recommendation
Recommend when a human agent should take over.
Planned for Phase 2AI host app context understanding
Use Pulse and Orbit context in responses.
Planned for Phase 2OpenAI Platform integration is planned for Phase 2. No AI model calls are active in this version.